Calm, clear, step by step

Getting IT help shouldn’t be stressful. Here’s how it goes, from your first email to everything working — and explained — properly.

1
You get in touch
Email us what’s going on, in everyday words — screenshots and photos welcome. A first chat costs nothing.
2
We agree a plan and a price
We ask a few simple questions, then tell you what we’d suggest, what it involves and what it costs. No obligation, and nothing starts until you say so.
3
We do the work and explain as we go
Remotely or in person, at a time that suits you. We walk you through what we’re doing in plain language, step by step.
4
You get a short write-up
When we’re done, we leave you a plain-language summary of what changed, plus any passwords or instructions you need — so nothing lives only in our heads.
5
We’re not done until you say so
We check everything with you, and if something doesn’t feel right, we keep at it until you agree it works. Questions afterwards are welcome too.

What you can expect

We explain what we’re doing and why, without the tech-speak.

A first chat and an honest estimate cost nothing. You decide if and when to go ahead.

We treat your information carefully and never lock you into anything you can’t leave.

You deal with Richard from start to finish — not a call queue.

Email us what’s going on — plain words are fine, screenshots help. We usually reply the same working day.